Terms of Use

These are the terms for purchasing and using Wonderwave’s services and products.

The following terms and policies apply in full between Wonderwave and the customer throughout the agreement period:

A. Terms of use (Purchase).
B. Privacy Policy (GDPR / Collection of Personal Data).
C. Data processing policy (GDPR / Data processing).

A, B, and C are three (3) attachments that are available at any time at https://wonderwave.io.

“Wonderwave Legal” constitutes the legal framework that facilitates dialogue, data collection, business, and collaboration.

For any inquiries, please contact us at legal@wonderwave.io

Competence

Design:

Adobe software (Illustrator, Photoshop, etc.)
Figma

Front-end programming language:

HTML
CSS
JavaScript

Front-end frameworks and libraries:

Angular. js
React.js
Vue.js
jQuery
Flutter
Swift

Back-end development:

PHP
C++
Java
Python
JavaScript
Node.js

Back-end libraries:

Express
Django
Rails
Laravel

Cloud server technology:

Google Cloud Platform
DigitalOcean

Business and customer service:

Entrepreneurial company
World-class mindset
A customized system, built from scratch
Scrum framework and agile mindset principles

Recruitment

Wonderwave recruits professionals, competence, and capacity for its system in the following areas:

Product design
- Graphic design
- UI / UX design
- Illustration design
Programming / code
Server / System Engineer
System developer
Project manager
User testing of web/app solution
Quality assurance of web/app solution
Digital marketing (Fb, Google etc.)
Search engine optimization (SEO)’

Everyone who wants to work in Wonderwave must fill out a form on the website.

The contact form is called “Join us” and collects the following data:

Name.
Telephone.
Email.
Company.
Address.
Postal code.
City.
Country.
Job title.
Education.
Work experience.
Characteristics.
Confirmation of ID #1 (Driver’s license, national ID card, Passport).
Confirmation of ID #2 (Phone bill, electricity bill, etc.).
Description of personality, minimum 500 words.
Confirming “Terms of hiring & data policy.”

All data is sent to career@wonderwave.io and stored securely.

Before employment, professional staff is selected for an interview by phone and/or online meeting.

Services

Web and mobile app design:
- Graphic design.
- UI / UX design.
- Iconography (icon design).
- Typography (font design).
- Illustration design.

Code development / web:
- WordPress website.
- WooCommerce online store
- Web application.

Code development / mobile app:
- Android.
- iOS.

Managed Cloud Hosting:
- Google Cloud Platform.
- DigitalOcean.

Support and maintenance:
- WordPress service agreement.

Products

Wonderwave offers five (5) products:

Product design (Web/app).
Web development (Desktop).
App development (Mobile).
Managed Cloud Hosting (Web/app).
Support and maintenance (Web/app).

There are five (5) level-based plans for each product:

Startup.
Growth.
Scale.
Enterprise.
Hourly.

Each product plan consists of its own benefits and meets different needs.

All latest product plans are available on the website and can be purchased for a one-time fee, at an hourly rate, and/or as a subscription.

See all services and product plans here: https://wonderwave.io/pricing

Purchase

To purchase a service and/or a product plan, the buyer must do the following:

Send a written request to sales@wonderwave.io

Fill out the contact form on the website https://wonderwave.io

1. The customer receives an offer that must be confirmed in writing via email along with terms and policies.

2. If the customer fills out the contact and/or order form on the website, they must confirm having read and understood our terms and policies.

3. Payment is made via invoice or Stripe. The invoice comes with seven (7) days due, after which the usual rules for reminders and debt collection will proceed. Card details must be entered when paying via Stripe, and any amount will be deducted immediately.

Canceling

The customer can send a written inquiry to support@wonderwave.io to cancel any purchase or report it on Slack. The customer can log in to Wonderwave to cancel or send a written inquiry via Slack/email to cancel a subscription.

Wonderwave has the right to stop ongoing work if payment is not received on time.

Production

Wonderwave uses the “Scrum system and agile mindset principles” as a “conveyor belt” to design, develop, deliver, further develop and maintain web/app projects.

The “Scrum system” adopted together with “agile thinking principles” eliminates the risk of production errors and ensures that the customer’s wishes are taken care of and met from start to finish.

More information about this can be found here (by clicking on the link the user is taken to a secured, external website):

Scrum framework system: https://www.atlassian.com/agile/scrum
Agile mindset principles: https://www.atlassian.com/agile/manifesto

The customer gets access to Wonderwave’s Slack environment (hub, workplace & chat) for communication, collaboration, and close follow-up. Otherwise, “formal dialogue” occurs in writing via email and/or Wonderwave’s ticket system (Jira Service Desk).

Delivery

The customer’s purchase is considered completed when all points in the list of requirements are finished, and Wonderwave has approved/confirmed the work in writing via email.

The customer then has three (3) working days to provide feedback via Slack and/or email (support@wonderwave.io).

If there are no feedback and/or complaints within those three (3) days, the purchase is considered completed.

Changes

Changes outside of the approved offer are considered a new order, regardless of the scope of work.

The customer must therefore request a new offer or place a new order.

Subscription

A subscription is invoiced monthly or quarterly by agreement. The subscription is without binding and can be canceled at any time (1-month notice). Cancellation must be made in writing via email to support@wonderwave.io or reported on Slack.

Amounts paid are non-refundable, and the remaining months must be used up.

Ownership

There are three (3) parts to consider:

The customer.
Wonderwave.
External third parties (Google, WordPress, Klarna, etc.).

Everything delivered to Wonderwave from the customer, so Wonderwave can do the job, is considered the customer’s property. Such as media, images, illustrations, video, text, code files, templates, APIs, audio files, ideas, concepts, access to systems, sketches, etc.

Everything Wonderwave produces for the customer belongs to the customer exclusively and with unlimited rights, as far as possible and as far as Wonderwave is concerned. Except when Wonderwave wholly or partly uses elements created by third parties or FWonderwave itself.

Copyright of templates, plugins, and/or code pieces purchased from Envato and/or any other third party belongs to the developer who created it and put it up for sale.

By purchasing the template and/or plugin for further development, Wonderwave acquires a “commercial license” passed to the customer for life via this agreement.

Wonderwave reserves the right to use what has been produced for the customer in its marketing and portfolio and brand it with Wonderwave’s logo, trademark, and characteristics.

Responsibility

Wonderwave is under no circumstances, directly or indirectly, responsible and/or liable for losses of any kind – be it data, financial, etc.

Wonderwave stores “data backups” for 20 days but is not responsible for lost data.

The customer is responsible for storing all their critical data files on their own PC and ensuring that everything is secured. Generally, the customer is 100% accountable for their own business journey and “data practices.”

For manufacturing defects that can be traced directly to Wonderwave, a thorough troubleshooting and error correction will be performed – free of charge.

For manufacturing defects that can be traced directly to a third party, Wonderwave is not to be held responsible in any way.

Wonderwave is not to be held responsible for agreements between the customer and third parties (Google, WordPress, Klarna, etc.).

Team

Wonderwave is a powerhouse for:

IT competence.
Design and development of web/app products.
Support and maintenance of web/app products.
Cloud-server technology and operation.

Wonderwave consists of a remote team of professional individuals from all over the world, with headquarters in Oslo, Norway.

The team collaborates by Wonderwave’s standards, methods, and systems. Therefore, it is subject to its mindset principles for production, delivery, operation, collaboration, and maintenance.

Quality

Wonderwave guarantees the following for all orders and purchases:

Access to Wonderwave’s Slack environment.
Dedicated project manager.
Solution-oriented and top customer service.
Professional and engaged staff members.

Contact

Wonderwave has fixed opening hours for contact and inquiries Monday to Friday, 09.00 – 17.00.

All written inquiries will usually be answered within 24 – 48 hours.

The company is open all regular business hours with ordinary capacity and on weekends and public holidays with limited capacity.

Email: support@wonderwave.io

Telephone and meeting inquiries must be booked in advance for capacity reasons.

Complaints

Wonderwave encourages all dissatisfied customers to contact and present their cases in writing. Wonderwave will respond to all complaints to the best of its ability, objectively and with the highest fairness.

All written complaints can be directed to support@wonderwave.io

Disputes

Wonderwave is a solution-oriented company.

In a dispute, the customer is encouraged to review the case with Wonderwave as objectively as possible. In such a way that it can be a win/win for all parties who have invested interests.

The case must be resolved under Norwegian law by a Norwegian court/conciliation council in Oslo where the parties do not want or cannot reach an agreement.

Force Majeure

In the case of typical force majeure incidents, all agreements lapse temporarily until contact and solution occur.

V. 1.0 / Last updated: 27.01.22